Refund Policy

This Refund Policy applies to paid subscriptions to AEGIS Terminal purchased through aegis-terminal.com. It forms part of our Terms of Service.

Free features of AEGIS Terminal are provided without charge and are not covered by this policy.

New accounts receive a 14-day trial. During the trial the base features are available on mainnet and all automation modules are available on the exchange testnet. No payment is taken until the trial ends and you choose a paid plan.

If you are not satisfied with a paid subscription, you may request a full refund of the first payment of a new subscription within 14 days of that payment. No reason is required.

This guarantee applies once per customer and only to the first payment. Renewal payments are covered by section 4.

Monthly renewal payments are not refundable. You can cancel at any time and the subscription remains active until the end of the paid period.

Annual plans may be cancelled within 14 days of a renewal payment for a pro-rata refund of the unused months. After 14 days the renewal is not refundable.

Email [email protected] from the address linked to your account, stating the payment date and the plan. We confirm eligibility within 3 business days.

Approved refunds are returned to the original payment method within 10 business days. Bank or card processing times may add a few days.

Refunds are not available where access has been terminated for a breach of the Terms of Service, including use of the Software from a restricted jurisdiction or circumvention of geographic restrictions.

Trading losses, exchange fees, missed opportunities and any results of your own trading decisions are never a basis for a refund. AEGIS Terminal is a software tool; it does not manage funds or make trading decisions for you.

Please contact us before opening a dispute with your bank. A chargeback opened without prior contact may lead to suspension of the account until the dispute is resolved.

Nothing in this policy limits any rights you have under the consumer protection laws of the country where you live.

Refund requests and questions: [email protected]